F.A.Q.

4-star Hotel San Marco - In the centre of Sestola, the most beautiful location to sleep... and dream!

POSITION

How far away are the ski slopes?
The hotel is located in the centre of Sestola, and the Passo del Lupo and Lago della Ninfa slopes can be reached in about 15 minutes by car (approximately 9 km). Alternatively, you can reach Passo del Lupo with the Sestola-Pian del Falco chairlift and the subsequent Pian del Falco-Passo del Lupo ski bus connection.

SERVICE

What time is the room available on the day of arrival?
Check-in is guaranteed from 4 p.m. onwards, but if you arrive in the morning, you can use all our common areas and car park and leave your luggage with us. If the room is ready earlier, we will be happy to let you check in before the normal check-in time.
When must the room be vacated on the day of departure?
Check-out is by 10 a.m. on the day of departure. If you wish to postpone your check-out time, this can be arranged with reception staff, subject to availability, on the day before departure.
Do you accept pets at the hotel?
Going on holiday with your four-legged friend? They are welcome at the Hotel San Marco! 🐾We are happy to welcome your dogs, because we know how wonderful it is to share your holiday with those you love most.✅ Small dogs (up to 10 kg, short hair): they can stay in all types of rooms with a small supplement of €15.00 per day for final cleaning.

🐶 Do you have a medium or large dog? No problem!

Supplement of £20.00 per night for medium-sized dogs

Supplement of £25.00 per night for large dogs
We just ask that you contact us in advance: some rooms, such as the Superior rooms, are not suitable for larger dogs, but we will definitely find the ideal solution for you!

🍽️ To ensure a peaceful environment for all guests, pets are not allowed in the restaurant, but are welcome in other permitted areas.

If you have any questions or special requirements, our team is always on hand to help!
We look forward to welcoming you to Sestola for a relaxing holiday… to share with your loved ones, including your four-legged friends!
Is parking available?
The outdoor car park is located within the perimeter of the property: it is fenced, video-monitored and available at a cost of €5 per day.

Alternatively, you can choose the internal car park with CCTV surveillance, at a flat rate of €12 per day.
Can I request a minibar?
The hotel offers a minibar service. The minibar will normally be empty, unless explicitly requested as an ancillary service for a fee. The cost is €19 and the setup includes: 1 bottle of still water, 1 bottle of sparkling water, 2 soft drinks, 1 savoury snack and 1 sweet snack.
Do you offer a cot service?
Yes, we offer a cot service at a cost of €20 per night, available only for children aged 0 to 3 years. This is a travel cot with side rails (maximum number available: 5 provided).
Until what time can I request separate beds or other special requirements for my booking?
We cannot guarantee that we will be able to meet any requests for separate beds or other special requirements received after 3 p.m. Our staff will do their utmost to provide you with the best possible assistance.

CHILDREN

Is there entertainment for children?
Yes, we are the only hotel in Sestola that offers entertainment and a mini club during the winter, included in the price.

Find out more
Is it possible to make changes to the daily menu for children?
It will always be possible to customise the daily menu for children so that they are happy at mealtimes too.

RESTAURANT

How is the restaurant service organised?
The restaurant service offers 4 options:
- Full board including lunch and dinner with a buffet of starters and side dishes, a choice of three different first courses, a choice of three different second courses, and dessert. Drinks are ALWAYS excluded.
- Half board includes dinner with a buffet of starters and side dishes, a choice of three different first courses, a choice of three different second courses, and dessert. Drinks are ALWAYS excluded.
- À la carte menu at our Alta Sestolina restaurant
- Light Dinner at “LaViaVineria” in the elegant setting of our lounge bar

What are the meal times?
Breakfast is served from 7:30 to 9:30, lunch from 12:30 to 13:30 and dinner from 19:30 to 21:00 (drinks not included with meals).

Are you prepared for food intolerances or allergies?
Simply inform us of any food intolerances or allergies when booking, and our staff will do their utmost to accommodate your needs.

WINTER

Do you have any special agreements for the ski slopes?
Upon arrival, you will receive our Customer Card, which entitles you to a series of discounts and benefits at our partners on the ski slopes (rental shops, mountain huts and refuges).
Is the ski pass included in the room price?
Starting from a minimum of two consecutive weekdays, you can take advantage of a discount voucher for the purchase of ski passes. All available discount combinations are listed in the special offers section of the website.
Is it possible to book ski lessons through the hotel?
You can book ski lessons by contacting the Sestola Ski School or the Deep Ice Ski School directly. If necessary, our staff will do their utmost to help you book lessons.

SUMMER

Is there air conditioning in the hotel?Located at an altitude of 1,000 metres, air conditioning is not necessary to enjoy a bit of cool air even on the hottest days. If needed, you can request a fan from our reception to keep in your room. During the hottest hours of the day, there is no better place than our private park to enjoy a bit of cool air and tranquillity.
Are there any walking trails near your hotel?From the hotel, it is very easy to reach the various trails in the centre of Sestola and trails no. 6 and no. 8, which lead directly to Pian Del Falco, from where you can continue towards Lago della Ninfa. The hotel has all the information you need about the main trails in our area.
Is the town centre far from the hotel?The town centre is about 400 metres from our property. We are located on higher ground, so the road slopes slightly.
Is it possible to access the hotel without having to use the steps?The staircase is undoubtedly the most famous and spectacular feature of our hotel, but it is not the only way in or out. Simply walk around the building and follow the private paved road to access the hotel.

Stay Modification and Cancellation Policies

Any lunches or dinners not consumed may, at the discretion of the Management, be exempted from payment and therefore removed from the final bill.

The only situations that allow for free cancellation without penalty are as follows:

Hospitalisation, proven by medical certificate from the attending physician or Emergency Room report;
Mourning the loss of a close family member, documented by death certificate.

In all other cases, the penalty will be equal to 100% of the total value of the booked and confirmed stay.

In exceptional cases, the Management may consider issuing a recovery voucher (maximum validity: 6 months), with the amount and conditions at the hotel’s sole discretion.

We are committed to ensuring maximum transparency towards our guests and, at the same time, protecting the work and professionalism of our hotel.

Thank you for your understanding.
Hotel San Marco – Sestola (MO)

We recently stayed at Hotel San Marco for 2 nights. The hotel is closely located to the bus station and surrounding shops/restaurants. Reception was lovely and spoke English very well. Upon arrival, check in was fast and our room was ready with all our request met. Room itself had a lovely view of Sestola and the bathroom was very clean & full equipped. The hotel staff are incredibly friendly and they provided a shuttle service to drove us to and from the ski site. On many occasions, hotel staff went out of their way to help us plan our vacation. We will definitely be coming back to stay at Hotel San Marco.

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F.A.Q.

4-star Hotel San Marco - In the centre of Sestola, the most beautiful location to sleep... and dream!

POSITION

SERVICE

CHILDREN

RESTAURANT

WINTER

SUMMER

Stay Modification and Cancellation Policies

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